SUPPORT
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FREQUENTLY ASKED QUESTIONS
Your website says "In Stock." Is it actually in stock?
Sure is. If an item says In Stock and you can add it to cart, it's on our shelves ready to head out to you. We do not do pre-orders, backorders, or dropshipping. We're not perfect and inventory mistakes can happen, but we work hard to keep our system accurate. If an item is out of stock, it will say Out of Stock and the site won't let you add it to cart.
When will my order ship?
Just like you, we don't like waiting for items in the mail, so we ship as fast as possible. Orders placed by 3PM Central, Monday through Friday, ship same day. Please note that online tracking systems are not always accurate and can take up to 48 hours to update.
My package hasn't arrived. What should I do?
Carrier tracking can pause for several days while a package is moving, especially with economy services, and neither USPS nor UPS guarantees a delivery window on standard shipping. Carriers do not allow lost-package claims to be filed until 14 days after shipment, so if your package hasn't arrived after 14 days, or tracking specifically shows it lost in transit, email [email protected] with your order number and we'll take it from there. If your package is marked delivered but isn't there, don't panic yet: carriers, USPS especially, sometimes scan packages as delivered days before they actually arrive, and most show up within 3-5 days. Check with household members and neighbors, and if it still hasn't appeared after 5 days, contact us and we'll get to work on it.
Do you offer free shipping?
Yes, most orders over $200 are eligible for free shipping. See our shipping page for full details and exclusions.
What payment methods do you accept?
We accept all major credit cards. Payments are processed securely at checkout.
I would like to return an item. How do I do that?
Easy. Our return policy can be found here. Simply follow the steps on that page and we'll get you taken care of.
I have a question about suppressor compatibility. Will this setup work?
Check the Silencer Resource Center, our free platform with verified fitment data for silencers, mounts, and adapters. We're constantly adding to it, but if your setup isn't listed, shoot us an email at [email protected]. We'd love to help.
Do you offer any gunsmithing services?
No, however we're happy to ship your order directly to the gunsmith of your choice. If you need gunsmith recommendations, email us at [email protected].
I didn't receive an order confirmation or tracking information. Where can I find it?
First, check your spam folder. Both order confirmation and tracking emails are sent to the email address exactly as entered at checkout. We also recommend creating a customer account so you can log in and track your orders anytime. Still can't find them? Email us at [email protected].
I need to make a change to my order. How do I do that?
We maintain a fast fulfillment speed, so once you receive a shipping notification it's difficult to make changes. Order changes are not guaranteed, but we will always try our best to accommodate. Email us as soon as possible at [email protected].
Do you have a physical storefront? Can I pick up my order in person?
We do not have a physical storefront or the ability to accommodate in-person pickups at this time. However, all orders placed by 3PM Central, Monday through Friday, ship same day.
Do you dropship?
No. We stock our own inventory here, and everything ships directly from us to you.
Do you accept backorders or pre-orders?
No. We don't believe in holding your money without a product ready to deliver, and manufacturer ETAs are rarely fixed enough to promise otherwise. It's the same reason we don't dropship: we want the most simple, frictionless experience possible, and everything on our site is physically in stock and ready to ship.
Do you restock sold-out items? Can I get notified?
Yes, we restock inventory constantly. Use the in-stock notification feature on any product listing and we'll email you the moment it's back on the shelf.
Do you offer gift cards?
Yes. Revival Defense gift certificates are available here.
How do I become an RD® dealer?
Email [email protected] for the dealer application and pricing, and see our current authorized dealers. Note the dealer program covers RD® products only; we do not distribute the other brands we carry.
